It would seem that getting your Dodge, Ram, Jeep, or Chrysler serviced at All Star near St. Louis is really easy, and for the customer it is, but there are actually a lot of things happening to make sure that you have a great experience and to ensure that your vehicle gets the servicing it needs. Today we want to take a quick look at the processes that take place to ensure a quality repair.
While every dealership is a little different, most processes are the same. When a customer first pulls into a dealership’s service drive, they are greeted either by a service consultant or a porter who will direct them to an available service consultant.
The service consultant then will ask what the customer needs help with, and write up a repair order describing the work to be performed. Once that’s done, the customer signs the repair order–which often has an estimate of the repair costs on it–and heads to the waiting area or gets a ride home or a loaner vehicle, if the car will be in the shop for a while.
Once the repair order, or R.O., is complete, the service advisor will either hand it to a dispatcher, who will assign the work to a technician, or if the dealership does not use a dispatcher, the advisor will assign the work directly.
Once this is done, the technician brings the car to his or her work bay, and begins working. In most cases, whether performing an oil change or major repair work, the technician will need to order parts for the job. Sometimes these parts come from the dealership’s own parts department. Then the repairs begin.
For more information on how the service department works, stop by All Star today!